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HP Designjet T7100 Troubleshooting

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29 Apr HP Designjet T7100 Troubleshooting

Posted at 12:36h in News by

HP Designjet T7100 Troubleshooting

SE 01.0:10
Cause: Main PCA hardware failure ENWW Continuable and non-continuable error codes 45
Solution: Try the following.
  1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
  2. Replace the Main PCA Main PCA.

SE 01.1:10
Cause: Print Mech PCA hardware failure
Solution: Try the following.
  1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
  2. Replace the Print Mech PCA
  3. (HP Designjet T7100 Troubleshooting)

SE 01.2:10
Cause: ISS Top PCA communication failure
Solution: Try the following.
  1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
  2. Replace the Ink Supply Tubes and Trailing Cable.

NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes. If they are not, new Ink Cartridges must also be sent with the parts to be replaced.


SE 01.3:10
Cause: ISS Bottom PCA communication failure
Solution: Try the following.
  1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
  2. Replace the Ink Supply Tubes and Trailing Cable.

NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes. If they are not, new Ink Cartridges must also be sent with the parts to be replaced.


SE 02.1:10
Cause: Carriage PCA communication failure 46 Chapter 3 System error codes ENWW
Solution: Try the following.
  1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power
  2. cord and turn on the printer.
  3. Check that the Trailing Cable is not damaged.
  4. Check that the Trailing Cable is correctly connected to the Carriage PCA, Interconnect PCA and
  5. Main PCA.
  6. Replace the Carriage PCA

SE 03:10
Cause: Power distribution failure
Solution: Try the following.
  1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
  2. If the Power Supply Unit’s blue LED is on, replace the Print Mech PCA. If not, replace the Power
  3. Supply Unit.

SE 05:10
Cause: Formatter communication failure with ISS
Solution: Try the following.
  1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power
  2. cord and turn on the printer.
  3. Check that the Formatter to Print Mech PCA cable is correctly connected.
  4. If the system error persists, replace the Formatter.
  5. (HP Designjet T7100 Troubleshooting)

SE 05.1:10
Cause: Formatter CPU fan stopped or burnt
Solution: Try the following.
  1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power
  2. cord and turn on the printer.
  3. If the system error persists, replace the Formatter.

SE 06:03
Cause: Main NVM communication failure ENWW Continuable and non-continuable error codes 47
Solution: Try the following.
  1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power
  2. cord and turn on the printer.
  3. If the System Error continues, replace the Hard Disk Drive Hard Disk Drive (HDD)

SE 06:10
Cause: Main NVM communication failure
Solution: Try the following.
  1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power
  2. cord and turn on the printer.
  3. If the System Error continues, replace the Hard Disk Drive Hard Disk Drive (HDD)

SE 08:11
Cause: Front Panel communication failure
Solution: Try the following.
  1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power
  2. cord and turn on the printer.
  3. See What to do if the front panel is blank on page 42.

SE 11:10
Cause: Trailing Cable does not seem to be connected
Solution: Try the following.
  1. Check that the Trailing Cable is not damaged.
  2. Check that the Trailing Cable is correctly connected to the Carriage PCA, Interconnect PCA and
  3. Main PCA.
  4. Replace the Ink Supply Tubes and Trailing Cable.

NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes. If they are not, new Ink Cartridges must also be sent with the parts to be replaced.


SE 17.0:11
Cause: Print Mech to Interconnect Power cable does not seem to be connected 48 Chapter 3 System error codes ENWW
Solution: Try the following.
  1. Check that the Print Mech to Interconnect Power cable is not damaged.
  2. Check that the Print Mech to Interconnect Power cable is correctly connected to the Print Mech PCA
  3. and the Interconnect PCA.
  4. Replace the Print Mech to Interconnect Power cable (which is included in the Electronics Module
  5. Cable Kit).

SE 17.1:11
Cause: Print Mech to Interconnect Data 1 cable does not seem to be connected
Solution: Try the following.
  1. Check that the Print Mech to Interconnect Data 1 cable is not damaged.
  2. Check that the Print Mech to Interconnect Data 1 cable is correctly connected to the Print Mech PCA
  3. and the Interconnect PCA.
  4. Replace the Print Mech to Interconnect Data 1 cable (which is included in the Electronics Module
  5. Cable Kit).

 

SE 17.2:11
Cause: Print Mech to Interconnect Data 2 cable does not seem to be connected
Solution: Try the following.
  1. Check that the Print Mech to Interconnect Data 2 cable is not damaged.
  2. Check that the Print Mech to Interconnect Data 2 cable is correctly connected to the Print Mech PCA
  3. and the Interconnect PCA.
  4. Replace the Print Mech to Interconnect Data cable 2 (which is included in the Electronics Module
  5. Cable Kit).
  6. (HP Designjet T7100 Troubleshooting)

 

SE 17.3:11
Cause: Main PCA to Print Mech Black 1 cable does not seem to be connected
Solution: Try the following.
  1. Check that the Main PCA to Print Mech Black 1 cable is not damaged.
  2. Check that the Main PCA to Print Mech Black 1 cable is correctly connected to the Main PCA and
  3. the Print Mech PCA.
  4. Replace the Main PCA to Print Mech Black 1 cable (which is included in the Electronics Module
  5. Cable Kit).

 

SE 17.4:11
Cause: Main PCA to Print Mech Blue 2 cable does not seem to be connected ENWW Continuable and non-continuable error codes 49
Solution: Try the following.
  1. Check that the Main PCA to Print Mech Blue 2 cable is not damaged.
  2. Check that the Main PCA to Print Mech Blue 2 cable is correctly connected to the Main PCA and
  3. the Print Mech PCA.
  4. Replace the Main PCA to Print Mech Blue 2 cable (which is included in the Electronics Module
  5. Cable Kit).

 

SE 21:03
Cause: Service Station electrical current limit
Solution: Try the following.
  1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power
  2. cord and turn on the printer.
  3. Make sure that the Service Station path is clear. Remove any visible obstacles (such as foam from
  4. the printer’s packaging, screws and plastic parts) restricting the movement of the Service Station.
  5. If the System Error continues, replace the Service Station Service Station on page 243.

 

SE 21:13
Cause: Service Station jam
Solution: Try the following.
  1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power
  2. cord and turn on the printer.
  3. Make sure that the Service Station path is clear. Remove any visible obstacles (such as foam from
  4. the printer’s packaging, screws and plastic parts) restricting the movement of the Service Station.
  5. If the System Error continues, replace the Service Station Service Station on page 243.

 

SE 23:10
Cause: Air Pressurization System failure; unable to pressurize or depressurize tubes
Solution: Try the following.
  1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power
  2. cord and turn on the printer.
  3. Check that the APS cable is not damaged and is correctly connected to the Print Mech PCA.
  4. Check that the air tubes are properly connected and are not kinked or pinched.
  5. Replace the APS Assembly APS Assembly on page 314.

 

SE 24:03
Cause: Ink Supply Tubes purge failure50 Chapter 3 System error codes ENWW
Solution: Try the following.
  1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
  2. Ensure that the dummy printheads are correctly installed and purge the Ink Supply Tubes again.
  3. If the problem persists, replace the Setup Printhead Kit.
  4. (HP Designjet T7100 Troubleshooting)

 

SE 24:10
Cause: A broken bag has been detected in one of the Ink Cartridges
Solution: Try the following.
  1. Press Down + Cancel to see which cartridges have a broken bag. Remove the affected cartridges, shake each one three times within 2 seconds through a distance of about 40 cm, and check whether the cartridge air tower is contaminated with ink. If at least one cartridge is contaminated, replace the Ink Supply Tubes and Trailing Cable Ink Supply Tubes and Trailing Cable on page 298.
  2. NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes. If they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges, see Check ink supplies on page 98.
  3. If no cartridge seems contaminated, follow the broken bag recovery procedure for more information Recover broken bag on page 101.

 

SE 24:11
Cause: Print Mech to ISS Top cable does not seem to be connected
Solution: Try the following.
  1. Check that the Print Mech to ISS Top cable is not damaged.
  2. Check that the Print Mech to ISS Top cable is correctly connected to the Print Mech PCA and ISS Top PCA.
  3. Replace the Print Mech to ISS Top cable (which is included in the Electronics Module Cable Kit).

 

SE 24.1:11
Cause: ISS Top to ISS Bottom cable does not seem to be connected
Solution: Try the following.
  1. Check that the ISS Top to ISS Bottom cable is not damaged.
  2. Check that the ISS Top to ISS Bottom cable is correctly connected to the ISS Top PCA and ISS Bottom PCA.
  3. Replace the ISS Top to ISS Bottom cable (which is included in the Electronics Module Cable Kit).

 

SE 26.0:01
Cause: Bad contact detected in ISS slot 0 floater ENWW Continuable and non-continuable error codes 51
Solution: Try the following operations on the Yellow Ink Cartridge (T7100) or the Matte Black Ink Cartridge (T7100 Monochrome).
  1. Remove the Ink Cartridge and reinstall it into the printer.
  2. Replace the Ink Cartridge.
  3. Check that the ISS to Cartridge cable is not damaged and is correctly connected to the Ink Supply
  4. Tubes PCA.
  5. Replace the ISS to Cartridge cable ISS to Cartridge Cables on page 307.

SE 26.1:01
Cause: Bad contact detected in ISS slot 1 floater
Solution: Try the following operations on the Cyan Cartridge (T7100) or the Dark Gray Cartridge
(T7100 Monochrome).
  1. Remove the Ink Cartridge and reinstall it into the printer.
  2. Replace the Ink Cartridge.
  3. Check that the ISS to Cartridge cable is not damaged and is correctly connected to the Ink Supply tubes PCA.
  4. Replace the ISS to Cartridge cable

 

SE 26.2:01
Cause: Bad contact detected in ISS slot 2 floater
Solution: Try the following operations on the Matte Black Cartridge (T7100); the T7100 Monochrome should not experience this error.
  1. Remove the Ink Cartridge and reinstall it into the printer.
  2. Replace the Ink Cartridge.
  3. Check that the ISS to Cartridge cable is not damaged and is correctly connected to the Ink Supply Tubes PCA.
  4. Replace the ISS to Cartridge cable ISS to Cartridge Cables on page 307.

 

SE 26.3:01
Cause: Bad contact detected in ISS slot 3 floater
Solution: Try the following operations on the Dark Gray Cartridge (T7100); the T7100 Monochrome should not experience this error.
  1. Remove the Ink Cartridge and reinstall it into the printer.
  2. Replace the Ink Cartridge.
  3. Check that the ISS to Cartridge cable is not damaged and is correctly connected to the Ink Supply Tubes PCA.
  4. Replace the ISS to Cartridge cable

 

SE 26.4:01
Cause: Bad contact detected in ISS slot 4 floater
Solution: Try the following operations on the Magenta Cartridge (T7100); the T7100 Monochrome should not experience this error.
  1. Remove the Ink Cartridge and reinstall it into the printer.
  2. Replace the Ink Cartridge.
  3. Check that the ISS to Cartridge cable is not damaged and is correctly connected to the Ink Supply Tubes PCA.
  4. Replace the ISS to Cartridge cable ISS to Cartridge Cables on page 307.

 

SE 26.5:01
Cause: Bad contact detected in ISS slot 5 floater
Solution: Try the following operations on the Grey Cartridge (T7100); the T7100 Monochrome should not experience this error.
  1. Remove the Ink Cartridge and reinstall it into the printer.
  2. Replace the Ink Cartridge.
  3. Check that the ISS to Cartridge cable is not damaged and is correctly connected to the Ink Supply Tubes PCA.
  4. Replace the ISS to Cartridge cable ISS to Cartridge Cables.
  5. (HP Designjet T7100 Troubleshooting)

 

SE 27.1:01
Cause: Calibration failed to due to poor performance of the Yellow Printhead (T7100) or Matte Black
Printhead (T7100 Monochrome) in slot 1
Solution: This may impact your print quality. If it becomes unacceptable in the future, clean all
printheads and check their status.

 

SE 27.2:01
Cause: Calibration failed to due to poor performance of the Yellow Printhead (T7100) or Matte Black
Printhead (T7100 Monochrome) in slot 2
Solution: This may impact your print quality. If it becomes unacceptable in the future, clean all
printheads and check their status.


SE 27.3:01
Cause: Calibration failed to due to poor performance of the Magenta/Cyan Printhead (T7100) or
Dark Grey Printhead (T7100 Monochrome) in slot 3
Solution: This may impact your print quality. If it becomes unacceptable in the future, clean all
printheads and check their status.

 

SE 27.4:01
Cause: Calibration failed to due to poor performance of the Magenta/Cyan Printhead (T7100) or
Dark Grey Printhead (T7100 Monochrome) in slot 4
Solution: This may impact your print quality. If it becomes unacceptable in the future, clean all
printheads and check their status.

 

SE 27.5:01
Cause: Calibration failed to due to poor performance of the Matte Black Printhead (T7100) in slot 5;
the T7100 Monochrome should not experience this error
Solution: This may impact your print quality. If it becomes unacceptable in the future, clean all
printheads and check their status.

 

SE 27.6:01
Cause: Calibration failed to due to poor performance of the Matte Black Printhead (T7100) in slot 6;
the T7100 Monochrome should not experience this error
Solution: This may impact your print quality. If it becomes unacceptable in the future, clean all
printheads and check their status.


SE 27.7:01
Cause: Calibration failed to due to poor performance of the Gray/Dark Gray Printhead (T7100) in
slot 7; the T7100 Monochrome should not experience this error
Solution: This may impact your print quality. If it becomes unacceptable in the future, clean all
printheads and check their status.

 

SE 27.8:01
Cause: Calibration failed to due to poor performance of the Gray/Dark Gray Printhead (T7100) in
slot 8; the T7100 Monochrome should not experience this error
Solution: This may impact your print quality. If it becomes unacceptable in the future, clean all
printheads and check their status.

 

SE 28.1:01
Cause: The Yellow Printhead (T7100) or Matte Black Printhead (T7100 Monochrome) in slot 1 is
deteriorating
Solution: This may impact your print quality. If it becomes unacceptable in the future, replace that
printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.


SE 28.2:01
Cause: The Yellow Printhead (T7100) or Matte Black Printhead (T7100 Monochrome) in slot 2 is
deteriorating
Solution: This may impact your print quality. If it becomes unacceptable in the future, replace that
printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.

 

SE 28.3:01
Cause: The Magenta/Cyan Printhead (T7100) or Dark Gray Printhead (T7100 Monochrome) in slot 3
is deteriorating.
Solution: This may impact your print quality. If it becomes unacceptable in the future, replace that
printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.

 

SE 28.4:01
Cause: The Magenta/Cyan Printhead (T7100) or Dark Gray Printhead (T7100 Monochrome) in slot 4
is deteriorating
Solution: This may impact your print quality. If it becomes unacceptable in the future, replace that
printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.

 

SE 28.5:01
Cause: The Matte Black Printhead (T7100) in slot 5 is deteriorating; the T7100 Monochrome should
not experience this error
Solution: This may impact your print quality. If it becomes unacceptable in the future, replace that
printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.

 
SE 28.6:01
Cause: The Matte Black Printhead (T7100) in slot 6 is deteriorating; the T7100 Monochrome should
not experience this error
Solution: This may impact your print quality. If it becomes unacceptable in the future, replace that
printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.

 

SE 28.7:01
Cause: The Gray/Dark Gray Printhead (T7100) in slot 7 is deteriorating; the T7100 Monochrome
should not experience this error
Solution: This may impact your print quality. If it becomes unacceptable in the future, replace that
printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.

 

SE 28.8:01
Cause: The Gray/Dark Gray Printhead (T7100) in slot 8 is deteriorating; the T7100 Monochrome
should not experience this error
Solution: This may impact your print quality. If it becomes unacceptable in the future, replace that
printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.

 

SE 28.1:02
Cause: The Yellow Printhead (T7100) or Matte Black Printhead (T7100 Monochrome) in slot 1 is
nearing the end of its useful life
Solution: This printhead may have reached a degradation level that prevents the printer from
producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean
(Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.

 

SE 28.2:02
Cause: The Yellow Printhead (T7100) or Matte Black Printhead (T7100 Monochrome) in slot 2 is
nearing the end of its useful life
Solution: This printhead may have reached a degradation level that prevents the printer from
producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean
(Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.

 

SE 28.3:02
Cause: The Magenta/Cyan Printhead (T7100) or Dark Gray Printhead (T7100 Monochrome) in slot 3
is nearing the end of its useful life
Solution: This printhead may have reached a degradation level that prevents the printer from
producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean
(Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.

 

SE 28.4:02
Cause: The Magenta/Cyan Printhead (T7100) or Dark Gray Printhead (T7100 Monochrome) in slot 4
is nearing the end of its useful life
Solution: This printhead may have reached a degradation level that prevents the printer from
producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean
(Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.

 

SE 28.5:02
Cause: The Matte Black Printhead (T7100) in slot 5 is nearing the end of its useful life; the T7100
Monochrome should not experience this error
Solution: This printhead may have reached a degradation level that prevents the printer from
producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean
(Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.

 

SE 28.6:02
Cause: The Matte Black Printhead (T7100) in slot 6 is nearing the end of its useful life; the T7100
Monochrome should not experience this error
Solution: This printhead may have reached a degradation level that prevents the printer from
producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean
(Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.

 

SE 28.7:02
Cause: The Gray/Dark Gray Printhead (T7100) in slot 7 is nearing the end of its useful life; the T7100
Monochrome should not experience this error
Solution: This printhead may have reached a degradation level that prevents the printer from
producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean
(Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.

 

SE 28.8:02
Cause: The Gray/Dark Gray Printhead (T7100) in slot 8 is nearing the end of its useful life; the T7100
Monochrome should not experience this error
Solution: This printhead may have reached a degradation level that prevents the printer from
producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean
(Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.

 

SE 29:00
Cause: Maintenance Cartridge almost full
Solution: Replace the Maintenance Cartridge.

 

SE 29:01
Cause: Maintenance Cartridge not inserted correctly
Solution: Try the following.
  1. Open the Maintenance Cartridge door on the right-hand side of the printer, make sure that the maintenance cartridge is correctly seated, then close the door.
  2. If the problem persists, replace the Maintenance Cartridge.

 

SE 29:02
Cause: Ink Absorber almost full
Solution: Replace the Ink Absorber.

 

SE 35:10
Cause: Rear Door sensor error detected
Solution: Try the following:
  1. Check that the Left and Right Rear Door Sensor cables are not damaged and are connected correctly to the Interconnect PCA.
  2. Replace the Rear Door.

 

SE 37:03
Cause: ARSS motor shutdown
Solution: Try the following:
  1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
  2. Replace the Rear Door.

 

SE 38:03
Cause: Stacker communication protocol error
Solution: Try the following:
  1. Uninstall and reinstall stacker.
  2. If problem persists, contact the stacker manufacturer.

 

SE 38.0:01
Cause: Paper jam detected in stacker; buffer sensor activated
Solution: Try the following:
  1. Open stacker window and remove paper.
  2. If problem persists, contact the stacker manufacturer.

 

SE 38.0:10
Cause: Paper jam detected in stacker; buffer sensor not activated
Solution: Try the following:
  1. Open stacker window and remove paper.
  2. If problem persists, contact the stacker manufacturer.

 

SE 38.1:01
Cause: Stacker communication error
Solution: Try the following:
  1. Uninstall and reinstall stacker.
  2. If problem persists, contact the stacker manufacturer.

 

SE 38.1:04
Cause: Stacker unable to upgrade firmware
Solution: Try the following:
  1. Uninstall and reinstall stacker.
  2. If problem persists, contact the stacker manufacturer.

 

SE 38.1:10
Cause: Stacker initialization error
Solution: Try the following:
  1. Uninstall and reinstall stacker.
  2. If problem persists, contact the stacker manufacturer.

 

SE 38.2:03
Cause: Stacker unable to reach target temperature
Solution: Try the following:
  1. Uninstall and reinstall stacker.
  2. If problem persists, contact the stacker manufacturer.

 

SE 38.2:10
Cause: Stacker temperature too high
Solution: Try the following:
  1. Uninstall and reinstall stacker.
  2. If problem persists, contact the stacker manufacturer.

 

SE 38.2:11
Cause: Stacker temperature too low
Solution: Try the following:
  1. Uninstall and reinstall stacker.
  2. If problem persists, contact the stacker manufacturer.

SE 38.3:11
Cause: Stacker heating element overhead switch off
Solution: Try the following:
  1. Uninstall and reinstall stacker.
  2. If problem persists, contact the stacker manufacturer.

 

SE 38.4:10
Cause: Stacker heating element failure
Solution: Try the following:
  1. Uninstall and reinstall stacker.
  2. If problem persists, contact the stacker manufacturer.

 

SE 38.5:01
Cause: Stacker motor overload
Solution: Try the following:
  1. Uninstall and reinstall stacker.
  2. If problem persists, contact the stacker manufacturer.

 

SE 38.5:10

Cause: Stacker abnormal motor condition

  1. Solution: Try the following:
  2. Uninstall and reinstall stacker.
  3. If problem persists, contact the stacker manufacturer.

SE 38.5:11

Cause: Stacker motor encoder failure

  1. Solution: Try the following:
  2. Uninstall and reinstall stacker.
  3. If problem persists, contact the stacker manufacturer.

SE 38.6:11

Cause: Stacker power supply failure

  1. Solution: Try the following:
  2. Uninstall and reinstall stacker.
  3. If problem persists, contact the stacker manufacturer.
  4. (HP Designjet T7100 Troubleshooting)

SE 38.8:01

Cause: Paper jam detected in stacker; paper jam sensor activated

  1. Solution: Try the following:
  2. Open stacker window and remove paper.
  3. If problem persists, contact the stacker manufacturer.

SE 38.8:10

Cause: Paper jam detected in stacker; paper jam sensor not activated

  1. Solution: Try the following:
  2. Open stacker window and remove paper.
  3. If problem persists, contact the stacker manufacturer.

SE 39.1:01.2

Cause: Unable to load roll 1 from standby/parking position; roll mispositioned

Solution: Roll 1 has been unloaded. Reload it and check that the paper is correctly aligned with the hubs.

SE 39.2:01.2

Cause: Unable to load roll 2 from standby/parking position; roll mispositioned

Solution: Roll 2 has been unloaded. Reload it and check that the paper is correctly aligned with the hubs.

 

SE 39.2:01.2

Cause: Unable to load roll 3 from standby/parking position; roll mispositioned

Solution: Roll 3 has been unloaded. Reload it and check that the paper is correctly aligned with the hubs.

SE 39.1:01.3

Cause: Unable to load roll 1 from standby/parking position; paper edges were not found

Solution: Roll 1 has been unloaded. Reload it.

SE 39.2:01.3

Cause: Unable to load roll 2 from standby/parking position; paper edges were not found

Solution: Roll 2 has been unloaded. Reload it.

 

SE 39.2:01.3

Cause: Unable to load roll 3 from standby/parking position; paper edges were not found

Solution: Roll 3 has been unloaded. Reload it.

SE 40:03

Cause: Smart Roll-loading System Motor shutdown

  1. Solution: Try the following:
  2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
  3. Open the Smart Roll-loading System and check for any visible obstacles restricting its movement.
  4. Replace the Smart Roll-loading System Gear and Motor Smart Roll-loading System Gear on page 262 and Smart Roll-loading System Motor on page 261.

SE 41:03

Cause: Paper motor electrical current limit

  1. Solution: Try the following.
  2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
  3. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller.
  4. If there is a wrinkled mass of paper inside the paper path, lift the Pinch wheels (using the Media Lever) and clear the obstruction.
  5. Replace the Media-Axis Motor.

SE 42:03

Cause: Scan-Axis motor electrical current limit

  1. Solution: Try the following.
  2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
  3. Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly. If there is a wrinkled mass of paper blocking the Carriage Assembly, then clear the obstruction.
  4. Clean the Encoder Strip Clean the Encoder Strip on page 464.
  5. Replace the Scan-Axis Motor.

SE 43:01

Cause: Vacuum Fan spinning at wrong speed

  1. Solution: Try the following.
  2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
  3. If the system error persists, replace the Vacuum Fan.

SE 43:10

Cause: Vacuum Fan failure

  1. Solution: Try the following.
  2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
  3. Check that the Vacuum Fan cable is not damaged and is correctly connected to the Vacuum Driver PCA and to both Vacuum Motors.
  4. Check that the Interconnect to Vacuum Driver cable is not damaged and correctly connected to vacuum Driver PCA and to the Interconnect PCA.
  5. Replace the Vacuum Fan Vacuum Fan.

SE 43.1:10

Cause: Vacuum Driver PCA communication or hardware failure

  1. Solution: Try the following.
  2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
  3. If the system error persists, replace the Vacuum Fan Vacuum Fan on page 248.

SE 43:11

Cause: Vacuum Fan PCA cable does not seem to be connected

  1. Solution: Try the following.
  2. Check that the Interconnect PCA to Vacuum Fan cable is not damaged.
  3. Check that the Interconnect PCA to Vacuum Fan cable is correctly connected to the Interconnect PCA and the Vacuum Fan PCA.
  4. If the problem persists, replace the Interconnect PCA to Vacuum Fan cable.

SE 44.2:10

Cause: Right Aerosol Fan stopped or spinning at lower speed

  1. Solution: Try the following.
  2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
  3. Check that the Right Aerosol Fan cable is not damaged and is correctly connected to the Print Mech PCA.
  4. Check that there is no obstacle blocking the fan.
  5. Replace the Right Aerosol Fan Aerosol Fan and Filter.
  6. (HP Designjet T7100 Troubleshooting)

SE 44.4:10

Cause: Right Aerosol Fan Filter blocked

  1. Solution: Try the following.
  2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
  3. Check that the Right Aerosol Fan cable is not damaged and is correctly connected to the Print Mech PCA.
  4. If the system error persists, replace the Aerosol Filter Aerosol.

SE 45:03

Cause: Rewinder servo shutdown

  1. Solution: Try the following.
  2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
  3. Open the Window and check for any visible obstacles restricting the movement of the Rewinder. If there is a wrinkled mass of paper inside the paper path, open the Rear Door and clear the obstruction.
  4. Replace the Rewinder Motor Rewinder Gear and Motor.

SE 46:03

Cause: Primer servo shutdown

  1. Solution: Try the following.
  2. Check that the Primer Arm is not damaged and there are no obstacles in its way.
  3. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
  4. Replace the Primer Assembly Primer Assembly.

SE 46:13

Cause: Primer test distance failed

  1. Solution: Try the following.
  2. Check that the Primer Arm is not damaged and there are no obstacles in its way.
  3. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
  4. Replace the Primer Assembly Primer Assembly.

SE 50:03

Cause: OMAS fatal error or disconnected

  1. Solution: Try the following.
  2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
  3. Check that the Power Supply to OMAS Controller cable is not damaged and is correctly connected to the PSU and the OMAS Controller Card.
  4. Replace the OMAS Controller Card OMAS Controller Card.

SE 50.1:10

Cause: OMAS Module communication failure

  1. Solution: Try the following.
  2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
  3. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.
  4. Check that the OMAS Controller to OMAS Sensor cable is not damaged and is correctly connected to the OMAS Controller Card and the OMAS Module.
  5. Replace the OMAS Module Optical Media Advance Sensor (OMAS).

SE 50:14

Cause: Firmware version mismatch between the OMAS Controller Card and Hard Disk Drive

  1. Solution: Try the following.
  2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
  3. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.
  4. Replace the OMAS Controller Card OMAS Controller Card on page 360.

SE 50.2:10

Cause: OMAS Controller Card communication failure

  1. Solution: Try the following.
  2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
  3. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.
  4. Replace the OMAS Controller Card OMAS Controller Card on page 360.

SE 50.3:11

Cause: Main PCA to OMAS Controller cable does not seem to be connected

  1. Solution: Try the following.
  2. Check that the Main PCA to OMAS Controller cable is not damaged.
  3. Check that the Main PCA to OMAS Controller cable is correctly connected to the Main PCA and the OMAS Controller Card.

SE 51:10

Cause: Error detected in the Window Position Sensor

  1. Solution: Try the following.
  2. Check that the Window Position Sensor cable is not damaged and is correctly connected to the Interconnect PCA.
  3. Replace the Window Position Sensor Window Position Sensor on page 338.

SE 51.1:10

Cause: Error detected in the Maintenance Cartridge Door Sensor (Service Station Door Sensor)

  1. Solution: Try the following.
  • Check that the Maintenance Cartridge Door Sensor cable is not damaged and is correctly connected to the Interconnect PCA.
  • Replace the Service Station Cable, which includes the Maintenance Cartridge Door Sensor.
  1. Maintenance Cartridge Door Sensor.

SE 51.9:10

Cause: Smart Roll-loading System Door Sensor error detected

Solution: Try the following:

  • Check that the Left and Right Smart Roll-loading System Door Sensor cables are not damaged and

are connected correctly to the Interconnect PCA.

  • Replace the Smart Roll-loading System Door Switch Smart Roll-loading System Door Switch

on page 276.

SE 52:10

Cause: Drop Detector switch On/Off failure

  1. Solution: Try the following.
  2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
  3. Check that the Drop Detector cable is not damaged and is correctly connected to the Service Station cable.
  4. Check that the Service Station cable is not damaged and is correctly connected to the Interconnect PCA.
  5. Replace the Drop Detector Drop Detector.

SE 53:10

Cause: Media Sensor error

  1. Solution: Try the following.
  2. Check that the Media Sensor cable is not damaged and is connected correctly to the Interconnect PCA.
  3. Replace the Media Sensor Media Sensor on page 336.

SE 53.1:11

Cause: Media Sensor cable does not seem to be connected

  1. Solution: Try the following.
  2. Check that the Media Sensor cable is not damaged.
  3. Check that the Media Sensor cable is correctly connected to the Interconnect PCA.

SE 55:10

Cause: Line Sensor communication failure

  1. Solution: Try the following.
  2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
  3. Replace the Line Sensor Line Sensor Assembly.

SE 56:01

Cause: Incorrect readings from paper encoder

  1. Solution: Try the following.
  2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
  3. Perform Paper Drive diagnostics.
  4. Replace the Encoder Disc and Sensor Encoder Disc and Sensor.
  5. (HP Designjet T7100 Troubleshooting)

SE 56:10

Cause: Paper Encoder calibration failed

  1. Solution: Try the following.
  2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
  3. Perform Paper Drive diagnostics.
  4. Replace the Encoder Disc and Sensor Encoder Disc and Sensor.

SE 59.1:09

Cause: Two electrical parts have been replaced at the same time

Solution: Replace one part at a time, and restart the printer before replacing another.

SE 59.2:00

Cause: An unsupported or reused part has been installed

Solution: Install only new parts recommended by HP for this printer.

SE 60.1:11

Cause: Initialization error

  1. Solution: Try the following.
  2. Turn the power off at the rear of the printer and disconnect the power cord.
  3. Check that the printer is properly connected in all other respects. In particular, check that the tag cable is well connected to the ISS Top PCA, and the ISS Top PCA is well connected to the Print Mech PCA.
  4. Reconnect the power cord and turn on the printer.
  5. If the error persists, contact HP.

SE 60.2:17

Cause: Initialization error

Solution: Contact HP.

 

SE 61:01

Cause: The file format is in correct and the printer cannot process the job

  1. Solution: Try the following.
  2. Turn off the printer using the switch at the rear,and disconnect the power cord. Reconnect the power cord and turn on the printer.
  3. Check the graphic language setting of the printer (see the User’s Guide).

SE 61:04.1

Cause: The PostScript fonts are missing

Solution: Perform a full firmware update.

SE 61:04.2

Cause: PostScript unknown Paper ID

Solution: Perform a full firmware update.

SE 61:08

Cause: The paper type specified in the file is incorrect and the printer cannot process the job

  1. Solution: Try the following.
  2. Turn off the printer using the switch at the rear, and disconnect the power cord. Reconnect the power cord and turn on the printer.
  3. Change the paper type and resend the file to the printer.
  4. (HP Designjet T7100 Troubleshooting)

SE 61:08.1

Cause: The file cannot be printed because it is password-protected

Solution: Resend the file without password protection.

SE 61:08.2

Cause: The file contains format errors or incorrect settings and the printer cannot process the job

  1. Solution: Try the following.
  2. Ensure that the file format sent is supported by the printer.
  3. Turn off the printer using the switch at the rear, and disconnect the power cord. Reconnect the power cord and turn on the printer.
  4. Resend the file to the printer using the Embedded Web Server.

SE 61:10

Cause: A slow computer processing complex files can pause for longer than the default printer

timeout, which can be interpreted by the printer as an End Of Job, in which case some elements of the

job may be lost

  1. Solution: Try the following:
  2. Increase the I/O timeout using the printer’s front panel (see ‘Configure network settings’ in Using your printer).
  3. Send the job from a faster computer.
  4. Send the job from the Embedded Web Server.

SE 71:03

Cause: Out of memory failure

  1. Solution: Try the following.
  2. Turn off the printer using the switch at the rear and disconnect the power cord. Reconnect the
  3. power cord and turn on the printer.
  4. If the problem persists, resend the job with one or more of the following options:
  5. Decrease resolution to 300 dpi.
  6. Select Econo mode print mode.
  7. Select Send Job as Bitmap, to have the main processing of the print job done by the
  8. computer rather than the printer.

 

SE 71:08

Cause: Insufficient display list

Solution: Resend the job with one or more of the following options: decrease resolution to 300 dpi,

select Econo mode print mode, select Send Job as Bitmap to have the main processing of the print

job done by the computer rather than the printer.

SE 74:01

Cause: Error uploading firmware update file

  1. Solution: Try the following.
  2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power
  3. cord and turn on the printer.
  4. Resend the firmware update file to the printer.
  5. (HP Designjet T7100 Troubleshooting)

 

SE 75.21:10

Cause: Total printer ink consumption reached upper limit

Solution: This is a continuable system error.

The customer may continue to print normally but may

encounter print-quality issues or ink build ups in the Service Station. To avoid these problems, it’s best to

apply Preventive Maintenance Kit #2.

 

SE 76:03

Cause: Hard Disk Drive out of space ENWW Continuable and non-continuable error codes 71

  1. Solution: Try the following.
  2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power
  3. cord and turn on the printer.
  4. Resend the file to the printer.
  5. Remove any unnecessary files from the Hard Disk Drive using the Web Server.
  6. If the problem persists, perform Hard Disk Recovery (see Hard Disk recovery on page 120).

 

SE 77:04

Cause: Embedded Web Server internal software error

  1. Solution: Try the following.
  2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power
  3. cord and turn on the printer.
  4. Check that the printer has the latest firmware version. If not, update the firmware to the latest
  5. (HP Designjet T7100 Troubleshooting)

 

SE 78.1:04 (HP Designjet T7100 Troubleshooting)

Cause: Media Settings area missing in media settings file

Solution: Resend the file.

SE 79:03

Cause: Generic firmware error

  1. Solution: Try the following.
  2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power
  3. cord and turn on the printer.
  4. Check that the printer has the latest firmware version. If not, update the firmware to the latest
  6. If the problem persists, perform Hard Disk Recovery (see Hard Disk recovery on page 120).

 

SE 79:04

Cause: Generic firmware error

  1. Solution: Try the following.
  2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power
  3. cord and turn on the printer.
  4. Check that the printer has the latest firmware version. If not, update the firmware to the latest
  6. Try to reprint the image using different selections in the driver.
  7. Disable nesting and the queue.
  8. 72 Chapter 3 System error codes ENWW
  9. If the problem persists, perform Hard Disk Recovery.
  10. (HP Designjet T7100 Troubleshooting)

 

SE 79.2:04

Cause: Operating-system signal error

  1. Solution: Try the following.
  2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power
  3. cord and turn on the printer.
  4. Check that the printer has the latest firmware version. If not, update the firmware to the latest
  6. Try to reprint the image using different selections in the driver.
  7. Disable nesting and the queue.
  8. If the problem persists, perform Hard Disk Recovery.
  9. (HP Designjet T7100 Troubleshooting)

 

SE 85:03
Cause: Problem finding the Drive Roller zero
Solution: Perform the Media Drive Diagnostic

 

SE 86:01
Cause: Carriage servo shutdown; possible paper jam ENWW Continuable and non-continuable error codes 73 System error codes:
Solution: Try the following.
  1. Open the Window and check for any visible obstacles restricting the movement of the Carriage
  2. If there is a wrinkled mass of paper inside the paper path, lift the Pinch wheels (using
  3. the Media Lever) and clear the obstruction.
  4. Perform the Scan-Axis Diagnostic to obtain further information on the problem.
  5. (HP Designjet T7100 Troubleshooting)

 

SE 86:11
Cause: Scan-Axis length requires too much force or energy: 
Solution: Try the following.
  1. Check that cutter disengages correctly.
  2. Lubricate Scan Axis.
  3. Apply Preventive Maintenance Kit 1.
  4. (HP Designjet T7100 Troubleshooting)

 

SE 87:01 (HP Designjet T7100 Troubleshooting)
Cause: Problem with the Scan Axis encoder sensor readings: 
Solution: Try the following.
  1. Check whether the Encoder Strip is dirty. If necessary, clean it. Pay special attention to the area
  2. near the Service Station. Follow the instructions on the front panel after selecting the Ink menu and
  3. then Clean Encoder Strip.
  4. Check whether the Encoder Strip is broken or damaged. If necessary, replace it.
  5. If the system error persists, clean the Encoder Sensor.
  6. If the system error persists, replace the Encoder Sensor.
  7. Perform the Scan Axis diagnostic test to troubleshoot the problem further.
  8. (HP Designjet T7100 Troubleshooting)

 

SE 87:10

Cause: Problem with the Carriage Encoder Sensor readings:

  1. Solution: Try the following.
  2. # Check that the Encoder Sensor is correctly connected to the Carriage PCA.
  3. # Check whether the Encoder Strip is broken or damaged. If necessary, replace it.
  4. # Check whether the Encoder Strip is dirty. If necessary, clean it. Pay special attention to the area
  5. near the Service Station. Follow the instructions on the front panel after selecting the Ink menu and
  6. then Clean Encoder Strip.
  7. # If the system error persists, clean the Encoder Sensor.
  8. # If the system error persists, replace the Encoder Sensor.
  9. (HP Designjet T7100 Troubleshooting)

SE 88:10
Cause: Smart Roll-loading System Position Sensor error detected:
Solution: Try the following:
  1. Check that the Left and Right Smart Roll-loading System Index Sensor and Actuator cables are not
  2. damaged and are connected correctly to the Interconnect PCA.
  3. Replace the Indexer and Right Slider Indexer and Right Slider
  4. ENWW Continuable and non-continuable error codes 75

HP Designjet T7100 Troubleshooting

 

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